CHARGEBACK & PAYMENT DISPUTE POLICY

Last Updated: January 1, 2025

PURPOSE

At Eterna Motorworks, we are committed to providing transparent transactions and exceptional customer service. This Chargeback & Payment Dispute Policy explains how payment disputes, billing concerns, unauthorized payment claims, and chargebacks are handled.

By placing an order or submitting payment to Eterna Motorworks, you acknowledge that you have read, understood, and agree to this policy.

PAYMENT METHODS

Eterna Motorworks may accept payment through a variety of authorized payment methods, including but not limited to:

  • Credit Cards
  • Debit Cards
  • Shopify Payments
  • Shop Pay
  • PayPal
  • Affirm
  • Sezzle
  • Snap Finance
  • Afterpay
  • Financing Providers
  • Bank Transfer (ACH/Wire)
  • Custom Invoices
  • Any other payment method approved by Eterna Motorworks

Regardless of the payment method used, every purchase is governed by the same Terms & Conditions and published store policies.

PAYMENT AUTHORIZATION

By submitting payment, you represent and warrant that:

  • You are the authorized user of the payment method being used.
  • The payment information provided is accurate and complete.
  • You authorize Eterna Motorworks to process payment for the amount displayed at checkout or stated on your invoice.
  • You understand that submitting payment constitutes acceptance of the policies governing your purchase.

CONTACT US FIRST

If you experience an issue with your order, we respectfully ask that you contact Eterna Motorworks before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly and efficiently through our customer support team.

We are committed to working with our customers in good faith to reach a fair resolution whenever possible.

PAYMENT DISPUTES

If you believe a billing error or payment issue has occurred, please notify Eterna Motorworks as soon as possible.

We will review the matter promptly and work toward an appropriate resolution.

CHARGEBACKS

A chargeback should only be initiated when there is a legitimate unauthorized or unresolved payment issue.

If a chargeback is filed, Eterna Motorworks reserves the right to respond with documentation supporting the transaction, including but not limited to:

  • Order confirmations
  • Customer invoices
  • Quotes
  • Product descriptions
  • Product specifications
  • Customer communications
  • Email correspondence
  • Text messages
  • Social media conversations
  • Policy acknowledgements
  • Checkout confirmations
  • Payment confirmations
  • Shipping documentation
  • Tracking information
  • Delivery confirmation
  • Photographs
  • Signed agreements
  • Any additional documentation relevant to the transaction

RECORD RETENTION

To support customer service, warranty requests, and payment dispute investigations, Eterna Motorworks maintains records related to customer transactions.

These records may include order information, invoices, communications, tracking information, delivery confirmation, photographs, signed agreements, and other documentation associated with a purchase.

FRAUDULENT OR ABUSIVE CHARGEBACKS

Chargebacks submitted after products have been shipped, delivered, custom manufactured, special ordered, or otherwise fulfilled may be challenged by Eterna Motorworks when supported by applicable documentation.

Fraudulent or abusive chargebacks may result in:

  • Refusal of future purchases
  • Cancellation of pending orders
  • Collection efforts where permitted by law
  • Recovery of applicable fees or damages where permitted by law
  • Any other remedies available under applicable law

ORDERS PLACED OUTSIDE OUR WEBSITE

This policy applies to all purchases made through Eterna Motorworks, including but not limited to:

  • Our Website
  • Custom Invoices
  • Email
  • Telephone
  • Social Media
  • Financing Providers
  • Any other authorized ordering channel

The method used to place an order does not alter the policies governing the transaction.

THIRD-PARTY PAYMENT PROVIDERS

Certain payment methods may be processed through third-party payment providers.

Customers may also be subject to the terms, conditions, privacy policies, and dispute procedures established by those providers.

Nothing within this policy modifies or replaces any agreement between the customer and the applicable payment provider.

FRAUD PREVENTION

To protect both our customers and our business, Eterna Motorworks reserves the right to verify payment information, request additional documentation, or delay shipment while payment authorization is being confirmed.

Orders suspected of fraud or unauthorized payment activity may be delayed, canceled, or refused.

REFUSED ORDERS

Eterna Motorworks reserves the right to refuse, cancel, or suspend any order suspected of:

  • Fraudulent activity
  • Unauthorized payment
  • Abuse of the chargeback process
  • False claims
  • Conduct that places Eterna Motorworks at unreasonable financial or operational risk

GOVERNING POLICIES

This Chargeback & Payment Dispute Policy forms part of the Eterna Motorworks Terms & Conditions and should be read together with our:

  • Terms & Conditions
  • Checkout Policy
  • Shipping Policy
  • Return & Refund Policy
  • Product Disclaimer
  • Privacy Policy

NO WAIVER OF RIGHTS

Nothing contained within this policy shall limit or waive any rights, remedies, or protections available to Eterna Motorworks under applicable law or under any other published Eterna Motorworks policy.

CONTACT US

If you have questions regarding this policy or require assistance with a payment concern, please contact Eterna Motorworks before initiating a payment dispute whenever possible.

Our goal is to provide exceptional customer service and resolve concerns promptly, fairly, and professionally.