FAQ'S

Frequently Asked Questions – Eterna Motorworks

Find fast answers to the most common questions about ordering from Eterna Motorworks, including shipping times, returns, installation support, international delivery, product availability, and sponsorship opportunities. Whether you’re upgrading with OEM components, carbon fiber aero, or building a full custom vehicle, this FAQ page is designed to support your entire experience — from cart to car.

Shipping & Orders

Get clear answers about order timelines, international shipping, return policies, and how to manage your order once placed.

How long will it take to receive my order?

Standard U.S. orders typically take 7–14 business days to process and ship. International orders may require 10–20 business days depending on location and customs clearance.Please note: these timelines exclude special-order items, vendor-fulfilled products, and pre-orders.In some cases, order processing may exceed these estimates due to product complexity, custom finishes, manufacturing delays, or other external factors.For full details, please refer to our Shipping Policy.

Why can’t I checkout with my address?

If you’re located outside the U.S., please fill out the form above or below with the products you’re interested in. A member of our team will get back to you with a personalized quote and international shipping options as soon as possible.

Appointments & Services

Learn how to book an appointment and explore the wide range of services we offer — from carbon fiber installs to general maintenance.

What services do you guys offer?

Eterna Motorworks specializes in carbon fiber part installations, complete body kit conversions, and high-end exterior styling upgrades for enthusiasts who demand more. We also offer general maintenance services, including fluid changes, brake service, diagnostics, and vehicle inspections to keep your build performing at its best. Additional offerings include vinyl wraps, suspension tuning (coilovers, air suspension, and adjustable arms), performance modifications, and custom wheel fitment — including forged, multi-piece, and directional setups. Whether you’re building a show-stopping street car or a track-focused machine, we deliver expert craftsmanship, industry-trusted components, and precision fitment to bring your vision to life.

How do I book an appointment?

Please complete the form above and specify the services you require. A team member of our team will contact you shortly to confirm your appointment.

Policies & Support

Understand our policies on returns, cancellations, and order changes to help you make informed decisions.

Can I cancel my order?

If you wish to cancel your order, please fill out the form above as soon as possible. Cancellations are only possible if your order has not yet shipped. Special order and made-to-order items are final and cannot be canceled once processing has begun. If your order has already shipped, please refer to our Refund Policy for next steps.

How do I return a product?

Returns must be initiated within 7 calendar days of receiving your order. We do not accept returns beyond this period. All returned items must be in unused, resellable condition and include original packaging. For full details and eligibility requirements, please refer to our Refund Policy.

Sponsorships & Affiliates

Interested in collaborating or promoting Eterna Motorworks? Start here with answers about sponsorship eligibility and affiliate opportunities.

How do I become an affiliate marketer?

You can apply to join the Eterna Motorworks Affiliate Program and earn commission by promoting our products online. Affiliates receive personalized referral links, marketing support, and early access to select product launches. Apply here.

How can I get sponsored?

We’re open to working with content creators, community builds, and competitive vehicles that align with the Eterna brand. To apply, submit our Sponsorship Request Form with details about your build, your social presence, and how you plan to represent us.

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